Bill Payzant
Founder & President
Bill Payzant founded Nautilus Home Management in 2010 with a clear purpose: to give homeowners more time to enjoy their homes and less time worrying about maintaining them. His decades of experience building and caring for coastal homes have shaped a thoughtful, proactive approach centered on trust, reliability, and exceptional service. In 2018, Bill partnered with Phillip Smith General Contractor, bringing custom homebuilding and home management together under a shared commitment to quality. Today, he continues to lead Nautilus Home Management with strong values and a genuine dedication to making homeownership easier for every client.
Lori Hills
CFO and Marketing
Lori Hills brings an analytical mindset and a wide-ranging perspective to Nautilus Home Management, overseeing finance, marketing, and software development. Her background in engineering, business, and construction gives her a unique ability to understand both the numbers and the work behind them. Lori uses data to improve processes, support accurate and transparent billing, and help the company continually grow. Guided by a simple commitment to do the right thing, she takes pride in helping the team create an experience that allows clients to relax and enjoy their homes.
Candace Johnson
Executive Assistant
Candace Johnson thrives in a fast-paced environment, providing trusted support to President Bill Payzant and helping keep his priorities organized and moving forward. Her work spans scheduling, sales coordination, marketing, communication, and day-to-day operations. Guided by integrity and attention to detail, Candace takes pride in helping Bill and the Nautilus Home Management team stay connected, focused, and supported.
Renee Hardie
Director of Operations
Renee Hardie is a central point of coordination at Nautilus Home Management, bringing homeowners, field teams, and service partners together to keep each property moving forward. She plans maintenance schedules, coordinates every detail, and provides ongoing support to our field team so they have the information and resources they need. By anticipating needs before they become disruptions, Renee helps ensure each home is thoughtfully and efficiently cared for.
Tyler Whitaker
Home Specialist
Tyler Whitaker believes exceptional home care begins with understanding what matters most to each homeowner. Through regular communication and strong client relationships, he learns each family’s preferences and makes sure their home is cared for accordingly. Whether managing a project, completing routine maintenance, or noticing the small details others might overlook, Tyler approaches every task with honesty, reliability, and care. His goal is for clients to arrive, set down their bags, and head straight to the beach without a list of home concerns waiting for them.
Tyler McCarthy
Home Specialist
Tyler McCarthy combines technical thinking with hands-on experience to understand how each home operates and uncover the true cause of an issue. His background in technology, project coordination, and maintenance allows him to approach inspections and projects with a thoughtful, problem-solving mindset. Tyler values thorough communication and follow-through, keeping homeowners informed while working to address concerns early and correctly. His goal is to take care of problems before they grow, giving clients confidence that their home is being cared for with intention and attention to detail.
Nate Sanders
Home Specialist
Nate Sanders brings a service-minded approach and strong attention to detail to the care of every home. Through inspections, preventive maintenance, project support, and arrival and departure services, he works to identify small concerns before they become larger issues. Nate values building relationships with his clients, communicating clearly, and doing things the right way. His goal is to make homeownership feel easier and more enjoyable while ensuring every home is maintained to a high standard.
Robby Arbogast
Service Technician
Robby Arbogast brings a craftsman’s eye and hands-on approach to every home he cares for. His interest in carpentry began in high school and grew into a lasting passion for creating and maintaining quality work. Robby takes pride in handling repairs and improvements directly whenever possible while noticing the small details that can easily be overlooked. For him, a job is not complete until the work meets both his own high standards and those of Nautilus Home Management, and the homeowner feels confident in the result.
Nikka Brown
Accounting Specialist
Nikka Brown brings accuracy, care, and a service-minded approach to Nautilus Home Management’s financial operations. Drawing on the attention to detail she developed in the Marine Corps, she carefully tracks income and expenses, catches duplicate or missed payments, and helps ensure service partners are paid promptly so work can continue without delay. Nikka values the close-knit culture at Nautilus Home Management and approaches each day with a simple goal: to make someone’s day a little better.
Ashley Fine
Marketing Coordinator & Brand Storytelling
Ashley Fine shapes how each brand is experienced before a client ever meets the team — turning the daily work of building and caring for homes into stories people actually trust. Her focus lives in the in-between: the communication, the consistency, the details most people never notice but always feel. Ashley works from one standard that guides everything she writes: the story should carry the same level of care as the work it's telling.
Summer Conahan
Office Manager
Summer Conahan helps keep the Nautilus Home Management office organized, welcoming, and running efficiently. She supports the team through day-to-day administrative tasks, communication, and general office coordination. Summer enjoys bringing order to a busy environment and being a helpful, dependable resource for both the team and those who contact the office. Her focus on consistency and clear communication helps ensure nothing falls through the cracks.
